CARE | Charlotte Animal Referral & Emergency Glassdoor page: https://www.glassdoor.ie/Reviews/Charlotte-Animal-Referral-and-Emergency-Reviews-E2478595.htm
CARE | Charlotte Animal Referral & Emergency is a privately owned and operated ER and specialty referral hospital in the heart of Charlotte, NC.
Position Objective
The phone triage technician is a multifaceted clinical role with primary responsibilities split between triaging incoming client calls to determine the nature and severity of the patient, fielding the client’s medical questions, and completing after-hour medication refills.
Position Requirements:
Experience
- 5-years’ experience as a Registered Veterinary Technician or equivalent work experience (required)
- 2- years’ experience as an Emergency Veterinary Technician (required)
Education
- High School Degree or equivalent (required)
- Associate degree in veterinary medical technology is strongly preferred but not required
Skills/Abilities
- Able to communicate empathy and reassurance over the phone, and confidently address pet owner’s concerns
- Ability to work independently and be self-directed.
- Passion for learning and gaining comprehensive understanding of procedures, protocols, and common client questions associated with the medical services
- Navigates fast-paced environments with ease
- Exceptional written communication skills - Strong attention to proper spelling and grammar
- Excellent comprehension of written communications
- Proficient in Microsoft Word, use of EMR, Office Chat
- Fast typing speeds with exceptional accuracy
- Ability to remain calm during highly charged situations. Demonstrated experience in effectively de-escalating situations.
- Ability to present oneself in a genuine and compassionate manner.
- Flexible attitude and work habits
Position responsibilities
- Ask situational based questions to assess the severity of the pet’s illness/injury
- Advise clients of potential wait time for emergency services or diversion status
- Escalate complex questions to Veterinarians
- Have a comprehensive understanding of protocols of various services to allow for the fielding of client questions
- Be attentive to all details and provide thorough and accurate information
- Communicate quickly and effectively with emergency team members
- Discharge patients from hospitalized care via phone
- Complete after-hours prescription refill requests for specialty departments on an as-needed basis
Physical Demands
This is an administrative heavy position, but one could expect to occasionally assist clinical technicians with patient care. Work is performed in a clinical/hospital setting, remote work is not available at this time.
The Company
We are a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte NC that offers its employees a fun, supportive work environment, terrific benefits, and opportunities for growth.
The Schedule
- 2:00 pm-12:00 am on a 2 and 5 rotation (work 2 days, have 2 days off, work 5 days, have 5 days off) This is a consistent schedule. You would either be on the Monday/Tuesday day team or the Wednesday /Thursday team, having the opposite days off, you would then rotate working Friday-Sunday every other week.
- This is NOT a remote role.
The Money
- $21/hr, plus a $2 shift differential for working 2nd shift
- You will be scheduled 40 hours a week
- Overtime and bonuses are available!
The Benefits
- Company health, and dental insurance
- Voluntary vision insurance
- Employee Assistance Plan
- Voluntary short term disability
- $25,000 group term life insurance
- 401k with company match!
- voluntary ad&d life insurance ($10,000-$200,000)
- Generous PTO
- Paid sick leave!
- CE Allowance for everyone!
- Paid registration fees, VTNE exam fees, NC state board exam fees
- Uniform allowance
- allows the purchase of scrubs, bandage scissors, stethoscope, thermometer, work shoes, uniform jackets, company swag
- On-site Licensed Clinical Social Worker to support employees emotional and mental health